Koodo — Mobile service terms

Published consumer terms; plans, state or provincial conditions and individual agreements may differ.

Status: current · Last checked: 2026-11-09T15:11:52Z

Read the original published terms

Fees

Yes. To cancel your service, contact Koodo with the date you want the cancellation to be effective. Cancellation fees may apply.

Renewal

… Koodo that you wish to cancel service or renew your Agreement. The terms and conditions of your Agreement, including all rates and charges, will apply to …

Cancellation

Yes. To cancel your service, contact Koodo with the date you want the cancellation to be effective. Cancellation fees may apply.

Refunds

… remaining booster minutes or data. Prepaid service credits are non-refundable and are not reimbursed if service is cancelled. You can check your balance at …

Coverage

… or data. To the extent permitted by law, legal warranties and conditions (implied or statutory) do not apply to the service. …

Privacy

… Your privacy is important to Koodo. We have a long-standing policy of protecting the privacy of our customers in all of our business operations. The Koodo Privacy Policy sets out the principles that …

Disputes

… or this agreement must be referred to private and confidential arbitration before a single arbitrator, under the rules of the ADR Institute of … …

Observation record

1 captured versions; observation dates do not establish when terms took effect.

Published general terms may differ from your own agreement. Observation dates do not establish effective dates or customer notice. Text comparison is not legal advice.